With the cancellation of play in the Grapefruit and Cactus Leagues, a number of Major League Baseball teams have quickly responded with plans to refund and/or exchange tickets for fans.
The Pittsburgh Pirates have announced that their season ticket holders will have the option of a refund or receiving credit towards the 2021 Grapefruit League season, and the club is contacting those season ticket holders directly. Groups and individuals who purches tickets for 2020 spring training games by credit card are receiving refunds. Those who purchased tickets by cash at the box office need to return them by mail by May 1.
The Boston Red Sox announcement on ticket refunds stated that season ticket holders “will be issued a credit on their account for all un-played games. The credit will be valid for the 2021 season at JetBlue Park.” It went on to read: “All spring training individual game ticket buyers who purchased tickets directly from the Red Sox over the phone or online at redsox.com will be issued a refund to the account holder of record.”
The Baltimore Orioles statement read in part: “In the interest of public health, the Ed Smith Stadium Box Office will not be open for refunds. Fans with questions should call (941) 893-6312 or email firstname.lastname@example.org.” The O’s also provided information on how fans could actually obtain refunds.
The Saint Louis Cardinals statement included this from Joe Strohm, their VP of Ticket Sales: “We anticipate fans will have questions about their ticket purchases for those first two weeks, as well as for future games. At this time, we are still working through our approach to handling ticketing issues, and will be communicating the details to fans soon.”
The Colorado Rockies released the following information as part of their own statement: “We understand fans have many questions and we are working through all of the effects of this announcement on everything from ticketing to ballpark operations. We will use our social media platforms and Rockies.com to communicate our policies and procedures as soon as we are able.”
Per Todd Zolecki of MLB.com, the Philadelphia Phillies have not released any official ticketing refund or exchange procedures update at this point: “The Phillies are working on ticket issues. They will have an announcement at a later date.”
Most teams are in the same position as the Phillies as of Friday afternoon, with refund/exchange plans still in the development stage. As soon as the Phillies have made a formal announcement, we will transmit that information to fans through our social media feed @philliesbell on Twitter, Facebook, and Instagram.
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